We will receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email and phone numbers); limited payment details, comments, messages, feedback, product reviews and recommendations. other data collected during assessments will include date of birth, gender and some medical history.

 

How do we collect your information?

When you send a message from our website or contact us directly or by other means, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used in relation to your interaction.

 

Why do we collect such personal information?

We collect such non-personal and personal information for the following purposes:

1. To provide and operate our Services;

2. To provide our users with ongoing customer assistance and support;

3. To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your site visitors' personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may also store your personal data within our internal systems or paper files.

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We will not disclose any personal data with any other organisations expect where it has been captured via the website and stored with Wix.

 

We will retain existing client data after the last appointment for, a minimum of 6 years for clients over the age of 18 and a minimum of 21 years for clients under the age of 18.

 

How do we communicate with you?

We will contact you in response to messages received and may contact you to arrange further appointments, provide you with offers and discounts, provide advice and or best practice, collect monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, social media and postal mail.

 

How do we use cookies and other tracking tools?

 

We host our site via wix.com which uses cookies. In accordance with the GDPR,we must inform your users that we are using cookies on our site. The cookies that are implemented by Wix and may be used on our site can be found here.

 

How can you withdraw your consent?

 

If you don’t want us to process your data anymore, please contact us at info@lgsportsmassage.com with GDPR in the subject. Please note that we reserve the right to retain existing client data for insurance purposes.

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Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@lgsportsmassage.com